What’s the difference between the billing and delivery address?

The billing address is the one linked to your credit card and is usually your civic address. The delivery address is the address where you want us to deliver your order.

Do I need an account to buy groceries online?

Yes. In order to purchase your groceries online you must have or creat an account. That way, your personal and delivery information will be saved for your next order.

How do I begin buying my groceries online?

To buy groceries online, start by choosing the supermarket that will assemble your order, since the products offered depend on the store. You have three options, under “Begin to shop”:
  1. If you have an account, you can log in.
  2. If you do not have an account, you can create one. This simple, fast process will make buying groceries online easier.
Then simply place the items you want in your grocery cart.

How do I add items to my grocery cart?

Choose an item from the online grocery store and click on the "Add" icon. Each additional click increases the quantity of an item, or you can enter a number in the box to left of the "Add" button.

Can I buy my groceries on any computer?

Yes. You can shop on any computer, smartphone or tablet with Internet access. Many customers use both their home and work computers, and others even visit the IGA

online grocery store while on a business trip or vacation, so that their groceries are ready for pickup or delivery when they return home. If you place an order on a shared computer, don’t forget to log out afterwards so that no one can access your account and your Personal information.

What do I do if I can’t find a product on your site?

Mention it in the "Comments" box at the bottom of the grocery cart, or contact Customer Service by dialing 1-800-465-2139 or 514-324-8254, or by filling out the form in the Contact Us section.

How do I see what’s in my grocery cart?

The grocery cart is always visible as you shop in the online grocery store; you can see it on the right side of your web browser. You can instantly see the contents and make changes, or click the "See cart" link for more details.

If you navigate elsewhere on the site than the online grocery page (e.g., Inspiring recipes or Products to discover), you can return to your cart by clicking on the "Cart" button at the top of each page, to the left of the "Store" button.

How do I remove an item from my cart?

Click on the trash can icon to the right of the product you want to remove.

How do I get more information on a product, such as the nutritional value, price, format, or quantity?

Click on a product in the online grocery store to access the detailed product page.

For more information, contact Customer Service by calling 1-800-465-2139 or 514-324-8254, or by filling out the form in the Contact us section.

What is the difference between the grocery list and the grocery cart?

The grocery cart is used to hold the items that you choose in the online grocery store with the intention of buying them. You can purchase them by clicking on the "Order" button in the grocery cart. As for the grocery list, this function lets you make lists of products for different occasions, which you can store in your account, print for in-store shopping, or transfer to your grocery cart so that you can order the products! You can also add items to a grocery list by searching your account by keyword, by browsing recipes, or by navigating through the online grocery store.

Can I add my grocery list to my cart to order the items online?

Of course! There are two ways to add your list to your grocery cart:
  1. From your account, go the Grocery lists section. Select the list and products, and then click “Add to my grocery cart.”
  2. From your grocery cart in the online grocery store, click “Add an existing list to cart,” select your list, and confirm by clicking “Add to cart.”

Can I see my previous purchases?

Yes. You can access your previous orders in the Order history section of your account. And when you are shopping online, you can check “My previous purchases” to display only your favourite products.

Can I add the ingredients from an IGA.net recipe to my grocery cart?

Sure! Check one or more recipe ingredients and click “Add to basket.” The site will direct you to a search page where you can select the appropriate products, one ingredient at a time.

Can I add ingredients from another online recipe to my grocery cart?

Unfortunately, you cannot automatically add ingredients from an online recipe found elsewhere than on IGA.net. However, you can find these ingredients in our online grocery store by using our search engine.

What happens if an item I choose isn’t available?

In your detailed grocery cart, you can choose a different substitution option for each product, in case some items are not available when your order is assembled in-store.

From your account, you can also choose the same substitution option for all items.

The substitution options are:

  • Same size, different brand;
  • Same brand, different size;
  • No substitution.

Although we constantly strive to keep our product selection up-to-date, there may be situations where a product is not available at the IGA store you selected. If a product is not available, your grocer will follow the substitution options you indicated in the Preferences section of your profile. 

How can I track my order?

Follow the order processing steps in the Order history section of your account profile by clicking on the order you wish to track.

You can also contact your grocer directly if you are uncertain about your order status.

Can I cancel my order?

Yes, as long as your order status is In progress / New or In progress / Ready for assembly. To check, go to the Order history section of your account profile and click on the order number you wish to cancel. If the order status allows it, you will be able to click on Cancel my order just below the order summary.

You can also contact your grocer directly if you are uncertain about your order status.

How can I pay for my order?

Depending on which IGA store you choose, you can pay by credit card, debit card, or cash when you pick up your order.

If you choose to have your order delivered, the IGA grocer you selected may or may not accept payment by credit or debit card. This will be indicated on the order screen before you submit your order.

Some IGA stores accept direct credit card payment on our secure site. You need only present your credit card and some ID at pickup or upon delivery to confirm your identity.

Can I use an IGA gift card to pay for my order?

You cannot use an IGA gift card to pay for your online order. However, you can use an IGA gift card if you choose to pay for your order directly at your IGA store at pickup.


We are truly sorry about that. Please access our contact us page and it will be a pleasure to communicate with you the answer you are looking for.